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TERMS & CONDITIONS

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials for the Vileda ‘Prizes and Rewards’ campaign. Entry instructions are deemed to form part of the Terms and Conditions and by participating, all entrants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information.


Promoter: Freudenberg Household Products, 2 Chichester Street, Rochdale, England OL16 2AX.


Administrator: TLC Marketing Worldwide UK Limited, 54 Baker Street, London, England W1U 7BU.


1. Duration of Promotion:

  1. Purchase Period: The period for purchase opens 00:01  Monday 27th May 2024 and ends at 23:59 Sunday 27th October 2024. There may be qualifying products bearing promotional packaging still available in retailers after 27th October 2024. Any products purchased after this date will not be valid for entry to this promotion.
  2. Promotional Period: Entries must be made between 00:01  Monday 27th May 2024 and 23:59 Wednesday 27th November 2024. All entries received after the closing date of the Promotional Period will not be accepted.


2. Eligibility:

  1. This promotion is open to UK and Republic of Ireland residents aged 18 or over, excluding employees and the immediate families of the Promoter, its subsidiaries, other group companies, its agents, or anyone else professionally connected with this promotion.
  2. Current valid email address required. Internet access required.
  3. UK residents must retain receipt/proof of purchase showing date of qualifying product purchase during the Purchase Period and that date must be prior to date of entry.


3. Qualifying VILEDA products:

  1. The Promoter has estimated demand for qualifying products during this promotion. However, it is possible that demand is inconsistent and stocks of certain products may be depleted prior to the end of the Purchase Period. All products are subject to availability.
  2. Vileda SuperMocio 3Action XL Mop
  3. Vileda SuperMocio Microfibre & Cotton Mop
  4. Vileda SuperMocio Microfibre & Power Mop
  5. Vileda 1 2 Spray Mop
  6. Vileda Turbo Smart Mop & Bucket Set
  7. Vileda Turbo Mop & Bucket Set
  8. Vileda SuperMocio Bucket & Torsion Wringer
  9. Vileda 3 Action Broom
  10. Argos Only: Vileda DuActiva Broom and Dustpan & Brush Set


4. Qualifying product purchase necessary, except Republic of Ireland residents where no purchase is necessary.


5. How to participate:

For UK (Great Britain & Northern Ireland) residents - Instore purchases where qualifying product contains a promotional code:
For instore purchases where the entrant has a unique promotional code on the qualifying product wrap/tag/sticker, the entrant must enter the below information at prizesandrewards.vileda.co.uk before 23:59 27th November 2024:

  • Full name
  • Current valid email address
  • County
  • Unique promotional code located on product promotional wrap/tag/sticker
  • Product and retailer specific questions:
    • Which Vileda product have you purchased?
    • Which retailer did you purchase your Vileda product from?
    • Is this the first time you are purchasing a Vileda product?
  • Entrant will be instantly notified via an on-screen message advising either which prize they’ve won or reward they have received and next steps. Entrant will be sent a confirmation email immediately to the email address provided on entry with further information about their prize or reward and how to redeem it or how and when it will be delivered.
  • Each promotional code is unique and can only be used once. Any attempts to enter the same code more than once, use codes from non-promotional packs, or the use of any codes not intended for use in this promotion, may result in disqualification and all such entries will be declared void.








b. For UK (Great Britain & Northern Ireland) residents – Online or instore purchases where qualifying product does not contain a promotional code:
For online and instore purchases where entrant does not have a unique promotional code on the qualifying product wrap/sticker/tag, the entrant must enter the below information at prizesandrewards.vileda.co.uk before 23:59 20th November 2024:

  • Full name
  • Current valid email address
  • County
  • Upload a clear image or scan of their purchase receipt/proof of purchase. The date of purchase, product description/name and receipt transaction ID must be clearly visible and identifiable. Date of qualifying purchase must be during the Purchase Period only and prior to date of entry to this promotion.
  • Product and retailer specific questions:
    • Which Vileda product have you purchased?
    • Which retailer did you purchase your Vileda product from?
    • Is this the first time you are purchasing a Vileda product?
  • Within 3 working days of entry, the uploaded receipt will be reviewed and if validated, the entrant will be sent a unique code and link via the email address provided on entry.
  • The entrant will be directed back to the promotional website to enter their name, email address and unique code before 23:59 27th November 2024. This step must be completed for your entry to be registered.
  • Entrant will be instantly notified via an on-screen message advising which prize they’ve won or reward they have received and next steps. Entrant will be sent a confirmation email immediately to the email address provided on entry, with further information about their prize or reward and how to redeem it or how and when it will be delivered.
  • Each purchase receipt/proof of purchase can only be used once. Each code is unique and can only be used once. Any attempts to enter the same code more than once or use any codes not intended for use in this promotion, may result in disqualification and all such entries will be declared void.

For Republic of Ireland (ROI) residents - no purchase necessary (NPN) route:

  • Proposed entrant must complete the no purchase necessary form on the promotional website at prizesandrewards.vileda.co.uk during the Purchase Period by providing their full name, current valid email address and EIR code.
  • Entrant will be instantly notified via an on-screen message advising which prize they’ve won or reward they have received and next steps. Entrant will be sent a confirmation email immediately to the email address provided on entry, with further information about their prize or reward and how to redeem it or how and when it will be delivered.
  • All entries must be submitted before 23:59 27th November 2024.


6. Entry Restrictions:

  1. A maximum of 5 entries per person per email address will be allowed. For the avoidance of doubt, this will be monitored via the email address used upon entry. Additional entries that exceed this limit will be disqualified and any allocated prize or reward will not be fulfilled. Maximum 1 prize type per person and a maximum 5 prizes in total per person in each case monitored via the email address used upon entry.








7. Prizes & Reward:

  1. Prizes - The prize-pool consists of the following 4,565 prizes (please see clause 9 for further details on prize allocation):
    • 5 x Forest Holidays – A midweek four-night or weekend three-night stay at one of Forest Holidays’ 13 UK locations, list of locations can be found here, up to a maximum of £1000. Accommodation in a two-bed Silver Birch cabin on a self-catering basis, sleeping up to four (winner and 3 guests), one of whom must be 18 years old or over. Includes all cabin comforts – soaring windows with dramatic woodland views, your own outdoor hot tub, Wi-Fi, and well-equipped kitchen. Please note that the costs of any additional services, facilities, activities and expenses not expressly stated in these Terms and Conditions as being included as part of the prize shall be the responsibility of the winner. The break must be booked and taken within a 12-month period from issuance of prize and is subject to availability. Prize only valid for new bookings. Prize must be booked via Forest Holidays by 20th May 2025. In order to confirm acceptance of the prize, each winner must email prizesandrewards@tlcrewards.comwithin 14 days of the date of the prize confirmation email being sent by the Promoter (or Administrator). The Promoter will send one reminder email after 7 days to the email address provided on entry. If a winner does not confirm acceptance of the prize within 14 days of the date of the prize confirmation email being sent or is ineligible, that winner will lose the right to claim the prize and the prize will be reallocated to the prize pool. Please see forestholidays.co.uk for further details, and terms and conditions relating to, the prize. The Administrator will require permission from each winner to provide its respective full name and email address to Forest Holidays within 7 days after valid claim and the completion of any verification process. Forest Holidays will then contact the winner within 28 days of receiving winner details to book the holiday. If permission is not received, the prize will be forfeited and will be reallocated to the prize pool. For Forest Holidays Privacy Policy, please see here.
    • 25 x Sage Bambino coffee machine worth up to £329 plus a gift voucher up to the value of £25 to spend on Beanz.com – Offer applies to Bambino coffee machine. Claim code to be used on model: SES450BSS4GUK1 in colour Brush stainless steel only. Winner will be emailed a code up to the value of £329 for use on Sage appliances. A separate unique code will be provided to the entrant up to the value of £25 for use on the Beanz website to claim their coffee beans which will expire 28th February 2025. Subject to availability. Prize includes free delivery. Winner must redeem their prize by 28th February 2025. Please note that currently the following places are excluded from our delivery: The islands around the United Kingdom that are not part of the mainland; and the British Isles (Isle of Man, Jersy and Guernsey). Winners of this prize who are resident in ROI will receive the cash equivalent via BACS. Upon winning this prize, the respective winner will be asked for its bank details via a secure process. Once these details are submitted payment will be made to the nominated account within 10 working days. In order to confirm acceptance of the prize, each winner must email prizesandrewards@tlcrewards.com within 14 days of the date of the prize confirmation email being sent by the Promoter (or Administrator). The Promoter will send one reminder email after 7 days to the email address provided on entry. If a winner does not confirm acceptance of the prize within 14 days of the date of the prize confirmation email being sent or is ineligible, that winner will lose the right to claim the prize and the prize will be reallocated to the prize pool. Full Sage terms and conditions can be found here and full terms for Beanz.com can be found here.
    • 50 x Bespoke Bouquets from Blossoming Gifts – Offer only valid on the ‘Vileda bespoke bouquet’ with unique promotional code which will expire on 31st December 2024. This bouquet is to the value of £50 excluding delivery. Offer does not apply to wines, hampers, plants or subscriptions. Offer cannot be used with other onsite offers or special prices. Offer is only valid between 27th May 2024 – 31st December 2024. The claim details will be emailed to each winner of this prize (using the email address provided upon entry) as part of the prize confirmation email sent by the Promoter (or Administrator) within 48 hours of valid entry. Winners of this prize who are resident in ROI will receive the cash equivalent via BACS. Upon winning this prize, the respective winner will be asked for its bank details via a secure process. Full terms and conditions can be found here.
    • 100 x £50 voucher to spend at Prickle – Prickle voucher can be used sitewide at https://prickleplants.co.uk/ to the value of £50 including delivery. If the cost of the item(s) exceeds the value of the gift voucher, entrant can pay the remaining value via their debit or credit card. Voucher valid until 13th May 2026. This voucher can be used for delivery. The voucher will be emailed to each winner of this prize (using the email address provided upon entry) as part of the prize confirmation email sent by the Promoter (or Administrator) within 48 hours of valid entry. Winners of this prize who are resident in ROI will receive the cash equivalent via BACS. Upon winning this prize, the respective winner will be asked for its bank details via a secure process. Once these details are submitted payment will be made to the nominated account within 10 working days. Full terms and conditions can be found here.
    • 100 x 12-month subscription with First News – This offer entitles entrants to one 12-month digital subscription to First News. No auto-renew required or credit card details needed. Offer must be redeemed online by 31st January 2025. Unlimited access to the First News app will be available for 12 months from the point of activation. No data will be passed on to third parties. Winners can access the First News app on up to 6 devices. Prize is for First News Digital only. For First News print, subscription must be upgraded via info@firstnews.co.uk. This offer is available to the winner of the Vileda prize draw only and is non-transferable, it cannot be exchanged for cash or any other product or service. By participating in this offer, entrants agree to abide by these terms and conditions. First News reserves the right to make the final decision on any disputes arising from this promotion. For any any assistance with the app, contact info@firstnews.co.uk. The unique code will be emailed to each winner of this prize (using the email address provided upon entry) as part of the prize confirmation email sent by the Promoter (or Administrator) within 48 hours of valid entry. Full terms and conditions can be found here.
    • 2,435 x 12-month subscription for WithU – This offer entitles entrants to 12 months free unlimited access to WITHU. No auto-renew required or credit card details. After 12 months access, entrants will be diverted to the standard sign up page if they wish to continue subscription. The claim details will be emailed to each winner of this prize (using the email address provided upon entry) as part of the prize confirmation email sent by the Promoter (or Administrator) within 48 hours of valid entry. Entrant must claim their subscription by 31st January 2025. Full terms can be found here.
    • 1,850 x £30 Travel credits voucher – This offer entitles each winner to a gift voucher up to the value of £30 for the Travel Credits platform. Username and Pin will be emailed to each winner of this prize (using the email address provided upon entry) as part of the prize confirmation email sent by the Promoter (or Administrator) within 48 hours of valid entry. These details will give winner access to hotel listings. Travel credit will expire 31st June 2025. £30 discount will be automatically applied to chosen booking. Requires internet access and valid payment account or card for bookings over discount amount. Discount can be used in whole or part by paying the difference. Each Hotel provider may have varying terms and conditions including refund policies which need to be reviewed carefully before confirming. Full terms can be found here.
  2. Reward – If a promotional code entry is not allocated to a winning moment (meaning that the entry at prizesandrewards.vileda.co.uk has been recorded by the promotion-servers as having been received when there are no “winning moments” available to be won), that entry shall be allocated the following reward:
    • 6 month pass for free ‘Days Out in Nature’ – A pass for the Days Out in Nature network valid for 6 months from the date of issue. Pass allows the holder to claim 1 x free entry per booking group. For multiple use unless restrictions are stated within the chosen activity. Each recipient of the reward will be sent a unique code (the pass), to the email address provided upon entry, as part of the reward confirmation email sent by the Promoter (or Administrator) within 48 hours of valid entry. To claim a 6 month ‘Days Out in Nature’ pass, a recipient must visit www.daysoutinnature.com and enter their unique code. Once registered, customer will be sent an email with a unique claim link that will allow customer to return to the listings to claim their days out. This link will expire after 6 months. Recipient will instantly receive access to the venue listings to select their chosen venue and claim their day out. Once a voucher is downloaded for a venue, customer must attend within 14 days or the voucher will become null and void. All 6 month ‘Days Out in Nature’ passes will expire 31st June 2025.








8. The 4,565 prizes will be randomly distributed between Monday 27th May 2024 to Wednesday 27th November 2024 (inclusive) via a winning moments mechanic by a secure, independently-verified computer programme. The ‘moments’ are an exact time, randomly chosen by a computer – if you’re the first person to enter a promotional code at prizesandrewards.vileda.co.uk on or after one winning moment, you will be awarded the prize allocated to that winning moment. The winning moments for each day (and the prize-types allocated to those winning moments) are allocated across the hours in that day at random subject to due weighting to take account of anticipated rates of gameplay at different times of the day. There is a total of 4,565 winning moments available. If no entry is received at a particular winning moment, the prize from that winning moment will be rolled over into the next winning moment and be available to be won then. No guarantee all prizes will be won. All winning-moments and prize-type allocations to winning moments, have taken place in advance of the commencement of this promotion and are carried out under the Promoter’s audited procedures.


9. For any unclaimed prizes or prizes where the award was declared invalid for any reason, a wrap up prize draw for all valid entrants to the promotion will take place  within 14 days of  the close of the promotional period. The winners of the draw will be selected via a randomised computer process. Winners will be contacted by the email address provided on entry to this promotion within 7 days of the draw date. Entrants are encouraged to monitor their email account during this time in case they are a winner. Prizes will be fulfilled as per the information provided in clause 8 above. Winners of:

  1. Forest Holidays and Sage Bambino coffee machines will have 14 days to confirm acceptance of their prize by replying to the winner notification email. If a winner does not respond within 14 days of the date of the winner notification email being sent, rejects the prize or is ineligible, a substitute winner will be selected using the same methodology as above (and this process will repeat twice after which all unclaimed prizes will be null and void);








10. It is the responsibility of the entrant to provide correct, up-to-date details when entering the promotion and on acceptance of their prize or reward (as applicable). The Promoter cannot be held responsible for winners failing to supply accurate information which affects prize or reward acceptance or delivery of their prize or reward.


11. For a cash prize, it is the winner’s responsibility to make the necessary arrangements to facilitate payment into a suitable licensed bank account in ROI. The winner agrees that payment of the prize by bank transfer shall be at the winner’s risk and that if the transfer is not received in the winner’s nominated account (submitted via the secure process) due to bank error or any other reason that is not directly due to the Promoter then the Promoter shall not be liable.


12. Neither the Promoter, nor its agents or distributors can accept liability for lost, stolen or damaged prizes or rewards. Lost or stolen prizes/rewards will not be replaced.


13. The Promoter and the Administrator accept no responsibility for any entries that are incomplete, misdirected, illegible, corrupted, lost, damaged, delayed or fail to reach the Administrator and any such entries will not be accepted. Proof of sending will not be accepted as proof of delivery.


14. Each unique promotional code / receipt / NPN code is valid for one (1) entry only. Once you have submitted your entry, that unique code / receipt / NPN code will no longer be valid for further retries. Any attempts to enter the same code / receipt more than once, use codes from non-promotional packs, or the use of any codes not intended for use in this promotion, may result in disqualification and all such entries will be declared void.


15. The Promoter and the Administrator reserve the right to require entrants to provide verification of their identity and eligibility including original documents (passport, driving licence or equivalent) and requesting proof of purchase which they must provide within 10 days from request. The Promoter reserves the right to refuse to award the prize/reward or withdraw the prize/reward entitlement and/or refuse further participation in the promotion and disqualify the entrant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the promotion, any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating or entered using fraudulent means.


16. All entries must be made by the entrant themselves. Entries (bulk or otherwise) made from trade, consumer groups, syndicates or third parties will not be accepted.  Entries made by macros or other automated means (including systems which can be programmed to enter) and entries which do not satisfy the requirements of these Terms and Conditions in full will be disqualified and will not be counted. If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase the number of entries into the promotion, those entries will be disqualified and any prizes or rewards claimed will be void. The Promoter and Administrator reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid entries. In addition, the Promoter and the Administrator reserves the right to reject those entries which it considers, in its absolute discretion, are fraudulent or invalid. 


17. The prizes and rewards are non-transferable, cannot be resold, auctioned, or exchanged and cannot be redeemed in whole or part for cash. In the event of circumstances outside of the Promoter’s control, the Promoter reserves the right to provide (in whole or in part) an alternative similar prize or reward (as applicable) of equal or greater value.


18. Winners may be requested to participate, without payment, in reasonable publicity arising from the promotion. By taking part in this promotion, you give your consent to be contacted by Vileda to request participation in for promotional purposes.   


19. Any additional costs which may be incurred in this promotion in the context of participation, such as internet costs and other additional services that go beyond those described services for the applicable prize or reward (for example, personal expenses whilst on holiday) are not included in the prize or reward and must be paid by entrants separately.


20. Your entry will be deemed invalid if (including but not limited to):

  1. You reside outside of the UK and ROI.
  2. For UK residents: You have not purchased, before the date of entry to this promotion, a qualifying promotional product during the Purchase Period and you have not entered your unique promotional code (whether contained on the product or applied for separately) on the promotional website by 23:59 on 27th November 2024.
  3. For ROI residents: You have not shared the information requested, during the Purchase Period, via the NPN route (as described in clause 5(c)) on the promotional website by 23:59 27th November 2024.
  4. You have not registered your entry by completing all requested entry fields on the promotional website correctly.
  5. You have failed in any way to otherwise comply with these Terms and Conditions as determined by the Promoter in its sole discretion.


21. Insofar as permitted by law, the Promoter, the Administrator, their agents and distributors will not in any circumstances be responsible or liable to compensate or accept any liability for personal loss, damage or injury suffered by any entrant entering the promotion or as a result of accepting or participating in any prize and/or reward. Your statutory rights are unaffected. Nothing shall limit or exclude the Promoter’s liability for death or personal injury as a result of its negligence.


22. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimise the effect to participants to avoid undue disappointment. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.


23. The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a participant’s entry to the promotion.


24. This promotion is administered by TLC Marketing Worldwide UK Limited. You can contact TLC here.


25. Any persons taking advantage of this Promotion do so on complete acceptance of these Terms and Conditions.


26. The Promoter’s decision is final with regard to all promotional matters and no correspondence will be entered into.


27. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.


28. The Administrator is responsible for fulfilling the prizes and rewards. Any personal data captured in the fulfilment of the promotion will only be used for validation of entries, winner notification and for administering the Promotion, unless you have expressly consented for it to be used for any other purposes (for example, in subscribing to the Promoter’s or the Administrator’s marketing newsletters). Your personal details will at all times be kept confidential and in accordance with current data protection legislation. To find out more about how the Administrator uses and protects your personal data, as well as your privacy rights visit https://www.tlcworldwide.com/privacy-policy/. To understand how the Promoter uses and protects your personal data, please see the Promoter’s privacy policy at https://www.vileda.co.uk/data-privacy. You can request access to your personal data, or have any inaccuracies rectified, or exercise any other of your rights under data protection legislation by sending an email to either for the Promoter or for the Administrator. By participating in the promotion, you agree to the use of your personal data as described in these Terms and Conditions.


29. Please note selected partners of the Promoter (depending upon the nature of the prize or reward and whether in addition to or in place of an entrant providing personal data to the Promoter) may require entrants to provide personal-data to those partners in connection with claiming/redeeming prizes/rewards and (for prizes and rewards which are vouchers) any products or services of partners which are to be redeemed using those vouchers, so entrants should satisfy themselves with the privacy policies of such partners, as the Promoter cannot accept any responsibility for them.


30. The surnames and counties of residence of major prize winners (Forest Holiday, Sage Bambino coffee machines will be made available to anyone who requests it by emailing [lets.talk@tlcmarketing.com] within 3 months of the end of the Promotional Period. The Promoter reserves the right to refuse such requests. Entrants may request their surname and county is not published in the event they win by emailing lets.talk@tlcmarketing.com before the end of the Promotional Period. However, the Promoter shall provide the surname and county of the winners to competent authorities upon request from such competent authorities (including the Advertising Standards Authority).


31. These Terms and Conditions and any question concerning the legal interpretation of these Terms and Conditions will be governed by the laws of England and Wales. Any disputes must be referred to the English and Welsh courts unless you live in another part of the UK or the Republic of Ireland, in which case your local courts will have jurisdiction.